At the heart of healthy and high-performing organizations, there are people willing and able to have a difficult conversation. Crucial Conversations teaches tools to help people stay in dialogue when they are angry, scared or hurt.

Do you have conversations that you know you need to have, but dread actually having them?  Do you often struggle with the right words when the stakes are high? If so, Crucial Conversations is a one-day class that will equip you with tools to overcome those fears, find the right words, and address conversations before they become crucial.  Let us help you move into action and get the results you want from your next crucial conversation.

• Questions to help you get unstuck
• Focusing on What you Really Want and identifying your motives
• Identifying silence and violence in yourself and others
• How to seek mutual purpose and shared goals
• Using STATE your path to structure your conversations
• The necessity to follow-up for avoiding failure
• The necessity of planning and practicing for a Crucial Conversation